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Delivery & Installation

Here at Winterfield Safes we work closely with all of our suppliers to delivery the best delivery services available. Because of this we are able to offer different services dependant on the brand of product you are looking at.

We currently have three delivery methods available, Kerbside, Delivery & Position and Delivery & Installation. The processes of which are outlined below:

  • Kerbside Delivery - Available for all UK Mainland customers on selected products. Delivery is to the front of your property for lighter products (under 60kg) or to your kerbside for heavier products (over 60kg). You should only choose this method if you are able to move the item, always check the weight of your product before ordering.
  • Delivery & Position - Delivered and positioned to any floor of your property provided the manufactures terms and conditions are met (Please refer to a product page for further information). For locations not fitting a manufactures terms and conditions a further assessment of your property may be required and a further charge may be needed to position your product. A phone call will be made via our delivery team to agree a delivery date and confirm the information provided is correct.
  • Delivery & Installation - Delivered and installed to any floor of your property provided the manufactures terms and conditions are met (Please refer to a product page for further information). For locations not fitting a manufactures terms and conditions a further assessment of your property may be required and a further charge may be needed to install your product. A phone call will be made via our delivery team to agree a delivery date and confirm the information provided is correct. You may incur an aborted installation charge if the information provided is incorrect, preventing our team from installing the product upon delivery.

Lead times for standard services are stated at the top of every product page and is FREE to all UK Mainland customers, excluding certain hard to reach areas. Any additional charges for these areas will be highlighted at the checkout before you place an order.

Delivery FAQ

Does My Order Have To Be Delivered To My Billing Address?

Not necessarily. We can deliver your order to any address such as your work address but we do require your registered card billing address to be entered during the order process.

Which Delivery Companies Do You Use?

Due to the large wide range of products in a variety of sizes we use several different couriers. Delivery of smaller items will usually be delivered by 3rd party couriers including DPD and APC. Larger items including Eurograde safes will come directly from the manufacturer on a pallet. Heavy items (over 60kgs) are sent using specialist heavy goods movers.

Do I Need To Sign For My Delivery?

Not all of our delivery services require a signature. Kerbside deliveries may be left in a designated safe place provided a note is left for the driver on the door of your property. Please Note customers take full responsibility for the safety of products left in a safe place. All Delivery & Position / Installation deliveries require a customer signature on delivery.

Can I Track The Progress Of My Order?

Smaller stocked Items sent with 3rd party couriers can be tracked online. A tracking code will be provided to you if available.

What Time Will My Delivery Arrive?

On the majority of products it is not possible for us to specify an exact delivery time. Deliveries usually take place between the hours of 8am and 6pm. Please check individual product pages before placing an order.

Do You Deliver Outside Of Mainland UK?

Unfortunately we only deliver to Mainland UK.

My Order Hasn't Arrived, Is Damaged, I Want To Return it

If your order hasn't arrived yet and is past the lead-time shown on the product page then please click here. If your item is damaged in transit we must be notified within 24 hours so that we can report this to the courier and arrange for a replacement. Please click here to report your damage. If you want to return your item please click here.