Phoenix Casa Black Post Box

Additional Information

So How Much Does Delivery Cost?

All prices shown on our website include FREE Mainland UK Delivery unless otherwise stated. The delivery services available for a product and their associated costs can be found on each individual product page. Please check before placing an order.

Do I Need To Sign For My Delivery?

Yes, All deliveries require a customer signature on delivery.

Which Delivery Companies Do You Use?

Due to the large wide range of products in a variety of sizes we use several different couriers. Delivery of smaller items will usually be delivered by 3rd party couriers including DPD and APC. Larger items including Eurograde safes will come directly from the manufacturer on a pallet. Heavy items (over 60kgs) are sent using specialist heavy goods movers.

Do You Call Before Delivery Takes Place?

For heavier items (over 60kgs) our delivery company may contact you by telephone several days in advance to arrange a suitable delivery date.

Do You Deliver Outside Of Mainland UK?

Unfortunately we only deliver to Mainland UK.

Do You Deliver And Position Inside?

Smaller and lightweight items (under 60kgs) are delivered to your kirbside only. Heavy items (above 60kgs) includes bringing the item indoors and positioning in a location of your choice providing there is no more than one step on the delivery route. This also includes basements and upper floors providing there is lift access. If there is more than one step on the delivery route see delivery via steps or stairs. Please note that this service only applies to safes and not Gun Cabinets.

Are There Additional Charges For Delivery Via Steps Or Stairs?

Small or lightweight items (under 60kgs) are delivered direct to your doorstep and are exempt from stairs deliveries. Our heavy items (above 60kgs) which include our free Position Delivery service where the item is brought indoors and positioned include a maximum limit of one step on the delivery route. If there are two steps or stairs you will require our Position Delivery (via Stairs) service and an additional charge may be incurred. Extra steps can generally be quoted for at the time of order and selected items list these extra charges on their individual product page. However, due to the difficulty in delivering heavy items via stairs complicated deliveries may require a free delivery survey to be carried out at your premises. If you are considering a heavy item for an upper floor delivery you should also consider the floor loading of your building. If you have any concerns regarding delivery and to avoid aborted delivery charges please contact us so that we can provide the best advice possible and avoid any unnecessary charges.